Refund policy

Refund & Returns Policy

At Storeware, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

Please note that products that have been assembled, installed, modified or used cannot be returned.

To request a return, contact us at storeware@outlook.com before sending any items back.

Returns sent without prior approval may not be accepted.

Please inspect your order upon delivery.

If your item arrives damaged, faulty, incomplete, or incorrect, contact us within 48 hours of delivery with:

We will work quickly to resolve the issue by arranging replacement parts, an exchange, or another suitable solution.

As many of our products are large, heavy or bulky, customers are responsible for arranging and covering return shipping costs.

Where possible, we can assist in arranging courier collection.

We recommend checking dimensions, specifications and suitability before ordering to ensure the correct product is selected.

We cannot accept returns for:

If you wish to exchange an item, the quickest option is to return the original item (once approved) and place a new order.

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Please note that banks and payment providers may take additional time to process refunds.

If more than 15 business days have passed since approval, please contact us at storeware@outlook.com.